Purchasing a firearm before taking a firearms test

Reporter is
Victim
Nationality
United States
Race
Black
Gender
male

Nature of Incident

Other

I went in this morning to take a firearms test and i was told in order to take the test i had to be purchasing a gun today. So i ask is that your policy. Kelly the manager said to me today it is my policy. I then left there and went to concord and i was able to take my test without.buying a gun to day. And i was told that\\\\\\\'s not big 5 policy. So who is correct and telling the truth. I did not like the way kelly handle me as a customer. I felt because i was 66 black man i got treated unfairly.and when i call they hang up the phone on you. A letter will be wrote out ASAP

This the reply i got back from big 5 sporting goods

Hi Pierre,

We apologize for the confusion, that is not our goal/intention when it comes to Customer Service. I will pass this message along to our Management Team. Could you please provide with your contact information – phone number or email address and the initial store you were at? Someone from our Customer Service Team will contact to clarify this matter.

Sincerely,

Big 5 Team

Country
United States
City
Pittsburg/Antioch
Location
Store
Date
06/08/2017
Time
12:40pm

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