Do not call or get service from theandroiddoctor.com

Reporter is
Victim
Nationality
Bangladesh
Race
Asian
Gender
male

Nature of Incident

Other

I went on ebay and i found about them as they remotely fix ur phone.
As i started chatting and they remotely trying to fix my phone. As my internet was slow and they did not do the right job, they were blaming me to have a worse internet and i waste d their time. I called the company and i told my name is mohammed, they immidiately strted the racism thing, that my names is the same as the prophet and that we are extremists.. and i had to hung up the phone, so please i request anyone to take ur business elsewher.

Spoken to: mark, bryan and jasson

Website: www.theandroiddoctor.com

Country
United States
City
Las vega
Location
Other
Date
27/03/2016
Time
20:00

10 Responses to Do not call or get service from theandroiddoctor.com

  1. Anthony Feaster says:

    I report similar conduct from them for no reason. And they will attempt to keep your money for incomplete services. Please be aware there are other options with better services.

  2. Dan says:

    I had a similar experience. Stay away

  3. JC says:

    I too had an extremely bad experience with them. Their advertising states the process takes 5-10 minutes. It will literally take you hours to download all their files. then, they are NOT available on chat. they have 2 800 numbers, both of which do NOT work. they are extremely rude as well. I requested a refund because the entire process was taking entirely too long. They denied my refund and then threatened to blacklist my phone (they have no right or privelege to do this)
    afterwards i went to imeigurus and they fixed my phone in about 10 minutes, they werent rude, you didnt have to download 3-4 programs that took hours.

  4. JAE YU says:

    I have similar treatment. I can’t believe that they operate business this way. Here is a copy of conversation log and make own decision.

    1:58 PM Connecting…
    1:58 PM Connected. A support representative will be with you shortly.
    2:03 PM You have granted full permission to Steve. To revoke, click the red X on the toolbar or press Pause/Break on the keyboard.
    2:03 PM Remote Control started by Steve.

    2:03 PM Steve: Go to settings on your phone then to About Device then give me the Baseband Version listed there please.
    2:03 PM jae: G935PVPU4APL6
    2:05 PM Steve: turn that tablet mode off
    2:07 PM Steve: turn off the tablet mode
    2:07 PM Steve: so you have a desktop with icons
    2:07 PM Steve: now
    2:09 PM Steve: i am refunding you
    2:09 PM Steve: i dont do things this way
    2:09 PM Steve: you need to be on desktop mode
    2:09 PM Steve: we dont not do tablet mode
    2:09 PM Steve: turn your fucking desktop on
    2:09 PM Steve: refund on the way
    2:09 PM Steve: bye bye
    2:09 PM Steve: dont tyep
    2:09 PM Steve: we are done
    2:10 PM Steve: dont come back
    2:11 PM jae: WHAT’S WRONG WITH YOU?
    2:11 PM jae: i DID WHT YOU ASKED ME TO DO.
    2:11 PM Steve: bye
    2:11 PM Steve: I TOLD YOU 5 FUCKING TIMES TO SWIITCH IT TO DESKTOP MODE
    2:11 PM Steve: YOU ARE ON TABLET MODE
    2:11 PM Steve: THAT IS WHAT IS WRONG WITH ME RETARD
    2:11 PM Steve: NOW LEAVE
    2:11 PM jae: YOU ARE FUCIN ASS HOLE
    2:12 PM Steve: NO REFUND
    2:12 PM Steve: WE WILL FIGHT DISPUTE
    2:12 PM Steve: GOOD DAY
    2:12 PM jae: FINE.
    2:13 PM Steve: THAT IS DESKTOP MODE DUMB SHIT
    2:19 PM Steve: This session is terminated you refused service to be tendered by closing our software
    2:19 PM Steve: Have a good day
    2:20 PM Steve: No refund you refused tender of service
    2:20 PM Steve: copy itall
    2:20 PM Steve: we have it recorded
    2:20 PM Steve: thanks, have a nice day
    2:21 PM Steve: ha ha you cant even copy and paste
    2:21 PM Steve: lol
    2:22 PM Steve: lol
    2:22 PM Steve: lol
    2:22 PM Steve: we are all laughing now
    2:22 PM Steve: lol
    2:22 PM Steve: lol
    2:22 PM Steve: what a dumb ass
    2:22 PM Steve: lol

    IS THIS BUSINESS CONVERSATION OR SOMETHINGELSE?

  5. darrian says:

    I disagree I had my phone unlocked by the androiddoctor in less then 10 min I also figured it was a scam when I could not connect to technician right away but I finally did a process was smooth no rudeness very very good service would def do again anytime Mark was excellent

  6. Richard says:

    They did the exact same conversation with me what they did with JAE YU. Seems like they do this purposely to eat your money. Be aware from theandroiddoctor.com. this is a BIG SCAM.

  7. Allison Khan says:

    started this process with definite skepticism. I have never dealt with such assholes! worst company every. Hope they sink

  8. John says:

    They charged me for a unlock, then somehow left me with literally no IMEI. They were rude and arrogant, terminated my remote session and left me with a unlocked phone which wouldn’t connect with anything due to the lack of a IMEI. It is my belief that they wanted me to pay for a IMEI repair on top of a unlock due to them screwing my phone (it was fully working on EE before they started the unlock process). It turns out that a Samsung phone can be factory restored to its original state with all the latest updates using Samsung Kies. You download Samsung’s software (Kies), and select “tools” and “firmware upgrade and initialisation”. Don’t plug your phone in at this point and enter your phone’s model number and serial number into the software, then connect your phone and let the software download the files needed to repair your phone with all the latest updates available. After this my phone was updated and like new, fully working and yet still unlocked. So sc*** you androiddoctor and your IMEI repair scam. It is also worth noting that changing a phone’s IMEI is illegal including in the country they are based at. My opinion of them illegal scammers.

  9. Matthew J Sanders says:

    did anyone get their money back, and how?

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