Hello, I work in a call center in New Jersey, and was just contacted by a customer from New York, who was offended by one of my employer's advertisements. The customer claimed that one of the actors in the advertisement pronounced the word "gluten" with a glottal stop in place of the letter 't', a common linguistic phenomenon here in the tri-state area. She said we should teach our employees to speak proper English. I, being something of a linguistics enthusiast, responded to her with this information. Her response to my e-mail was to entirely dismiss my brief explanation, and that this linguistic phenomenon was actually a recent development, created by Ebonics, and that type of speaking should not be legitimized but rather left, "in the ghetto, where it belongs". Overall, I am aware that this issue is fairly inconsequential in the grander scheme of things. This is especially true in the current climate, where racist tirades are made at people of color in public on an alarmingly regular basis her in the U.S. My greatest concern for this, however, is that this woman works in a mental health evaluation facility in the New York area. I don't believe it is in the best interest of the public for this woman to use her position of authority, potentially delegitimizing a very vulnerable client base, because of their dialect. My question, essentially, is what am I able to do about this? Again, I realize that you've probably received a great deal of emails, significantly worse than this, but if you're able I would truly appreciate any advice and direction on this matter. Thank you!

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